Frequently Asked Questions

We require a minimum order of $25, which is about 3 or 4 meals depending on what you select. The meals keep for several days so you should have no problem enjoying all the food at its peak freshness.

The fee to deliver is $6. If your order (excluding tax) is over $55 then the delivery fee is waived.

Our deliveries usually happen between 9 am and 4 pm. You can request a time in the special instructions. We cannot guarantee that we deliver at your requested time, but we will try. You will get a text message when we are on our way to your location with your dinner delivered.

If you are just a mile or two outside our delivery area message us through the chat tool in the bottom right corner, to see what options we may have for you. If you’re further than the two-mile range, then we suggest seeing if you can find a spot within the delivery area where we can deliver to you.

Our deliveries usually happen between 9 am and 4 pm.

All food is delivered refrigerated. If we warmed it we could not guarantee it would be the proper temperature when it arrives at your door. Leaving it for you to warm up ensures you’ll get the best results each and every time. Also if it’s delivered warm, then you don’t have the flexibility of leaving the food in the refrigerator if your plans change!

Please give us any special delivery instructions in the notes when you are on the checkout page. We pay close attention to any details given to us by our customers, but if we can’t get to your door then we can’t deliver your food.

Our Chefs makes every meal fresh to order. Unfortunately we have too many orders to prepare, cook, and deliver all in the same day. We hope to offer same-day delivery service in the future, but currently there is a one-day turnaround. If you need a reminder you can set up order reminders on your Profile Page.

If you won’t be home then please leave a cooler outside your door. We’ll leave the food with ice packs in the cooler. You’ll get a text message when we deliver your food so you know when it has been left at your door. If you forget a cooler or if you don’t have a cooler, we will leave a styrofoam cooler along with the ice and food. Please leave the coolers and ice packs out for your next food delivery so we can swap them out. There’s no charge for the coolers as long as you don’t hoard them. 🙂

No. You have the option to order what you want on your schedule! You do not have to subscribe to anything – just view our weekly menu and pick whatever looks tasty to you.

We do not allow substitutions or customizations because our Chefs prepare the meals together all at once, not individually. If we customized each order, we would be more likely to have errors and inconsistent results.