Frequently Asked Questions

What is the minimum order?

We require a minimum order of $25, which is about 3 or 4 meals depending on what you select. The meals keep for several days so you should have no problem enjoying all the food at its' peak freshness.

What is the delivery fee?

The delivery fee varies by market and is calculated based on delivery distance.

What time of day do you deliver?

Our deliveries usually happen between 9 am and 4 pm.

Can I specify the delivery time?

You can request a time in the special instructions and we will do our best to fulfill it. We cannot guarantee that we can deliver at your requested time, but we will certainly try. You will get a text message when we are on our way to your location with your dinner delivered.

Help - I'm just outside the food delivery area!

If you are just a mile or two outside our delivery area message us through the chat tool in the bottom right corner, to see what options we may have for you. If you’re further than the two-mile range, then we suggest seeing if you can find a spot within the delivery area where we can deliver to you.

Can it be delivered warm?

All food is delivered refrigerated. If we warmed it we could not guarantee it would be the proper temperature when it arrives at your door. Leaving it for you to warm up ensures you’ll get the best results each and every time. Also if it’s delivered warm, then you don’t have the flexibility of leaving the food in the refrigerator if your plans change!

I live in a gated community - Will you still be able to delivery my prepared meals?

Please give us any special delivery instructions in the notes when you are on the checkout page. We pay close attention to any details given to us by our customers, but if we can’t get to your door then we can’t deliver your food.

Do you offer same day delivery?

Our Chefs makes every meal fresh to order. Unfortunately we have too many orders to prepare, cook, and deliver all in the same day. We hope to offer same-day delivery service in the future, but currently there is a one-day turnaround. If you need a reminder you can set up order reminders on your Profile Page.

What if I'm not home when you deliver?

If you won’t be home then please leave a cooler outside your door. We’ll leave the food with ice packs in the cooler. You’ll get a text message when we deliver your food so you know when it has been left at your door. If you forget a cooler or if you don’t have a cooler, we will leave a styrofoam cooler along with the ice and food. Please leave the coolers and ice packs out for your next food delivery so we can swap them out. There’s no charge for the coolers as long as you don’t hoard them. 🙂

Is this only a meal delivery plan or food subscription service?

No. You have the option to order what you want on your schedule! You do not have to subscribe to anything – just view our weekly menu and pick whatever looks tasty to you.

I want to modify an item such as substituting an ingredient.

We do not allow substitutions or customizations because our Chefs prepare the meals together all at once, not individually. If we customized each order, we would be more likely to have errors and inconsistent results.